dhk71 Privacy Policy

1 Introduction and Scope

dhk71 ("we", "us", or "the platform") is a trusted online gaming service provider in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what information we collect when you use dhk71's website, mobile platform, and related services ("services"), how that information is used, with whom it is shared, and how it is kept safe.

By registering for or continuing to use our services, you are considered to have read and agreed to the terms of this privacy policy. If you do not agree with any term in this policy, please refrain from using our services.

This policy applies together with the Terms and Conditions and the Responsible Gaming policy.

2 What Information We Collect

dhk71 collects various types of information, divided into the following categories:

2.1 Registration and Identity Information

When you open an account with dhk71, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — confirming 21+)
• Email address
• Mobile number
• Residential address
• National ID (NID) or passport details (for identity verification when required)

2.2 Financial Transaction Information

To process secure financial transactions, we collect:

• bKash, Nagad, Rocket, or bank account details (for transaction verification)
• Deposit and withdrawal history and amounts
• Transaction date, time, and reference number

We never store full bank card numbers or CVV codes on our servers.

2.3 Usage and Technical Information

When you use our platform, some technical information is collected automatically:

• IP address and device type
• Browser name and version
• Operating system information
• Time spent on the platform and click patterns
• Cookies and session information
• Login times and security logs

2.4 Communication Information

When you contact our support team via live chat or email, the content of that conversation may be recorded — for service improvement and dispute resolution purposes.

3 Purpose and Use of Information Collection

dhk71 uses collected information for the following legitimate purposes:

3.1 Account Management and Identity Verification

We confirm that each account holder is a real person, is at least 21 years old, and is eligible to use our services lawfully. The identity verification process follows the "KYC" (Know Your Customer) policy.

3.2 Financial Transaction Processing

Financial information is used to properly process deposits (minimum ৳200) and withdrawals (minimum ৳1,000) and to prevent fraud.

3.3 Service Improvement

By analysing user experience, we improve the platform's games, bonus offers, and technical performance.

3.4 Security and Fraud Prevention

Technical information is used to detect and prevent unauthorised access to accounts, money laundering, and other suspicious activities.

3.5 Communication and Support

We may contact you by email or platform notification to provide important updates about your account, bonus updates, and support-related information. You may opt out of promotional communications at any time.

3.6 Legal Compliance

Information may be used or disclosed as necessary to comply with applicable laws, judicial orders, or directives from regulatory authorities.

4 Information Sharing and Third Parties

dhk71 never sells, rents, or shares your personal information for commercial purposes. However, information may be disclosed in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, and banking partners — solely to verify and complete transactions.
• Game software providers: With companies such as Pragmatic Play, JILI, PG Soft, and Spribe — only the minimum information necessary to provide gaming services.
• Legal authorities: In the case of court orders, investigating agencies, or legal obligations.
• Technology service providers: For cloud hosting, cybersecurity, and analytics services — under strict confidentiality agreements.

Every third party we work with is required to comply with our privacy standards.

5 Data Protection and Security

To keep your information safe, dhk71 adopts industry-standard technical and organisational measures:

5.1 Encryption

All data transfers are protected by SSL/TLS encryption. Account passwords are stored using industry-standard hashing methods — no employee can read them.

5.2 Access Control

Your personal information can only be accessed by employees for whom it is essential to do their job. Everyone is required to follow strict confidentiality guidelines.

5.3 Regular Security Reviews

Our systems undergo regular security testing. If a data breach occurs, affected users will be notified as quickly as possible.

5.4 Two-Factor Authentication

Two-Factor Authentication can be enabled on your account for an extra layer of security.

6 Cookies Policy

The dhk71 website uses cookies — small data files stored in your browser. We use the following types of cookies:

6.1 Essential Cookies

These are necessary for the platform's basic functionality — such as maintaining login sessions and ensuring security. Blocking these cookies will prevent the service from working properly.

6.2 Functionality Cookies

These cookies are used to remember your language preferences, game settings, and other preferences.

6.3 Analytics Cookies

Anonymous analytics data is collected to understand which parts of the platform are used most and to improve the service.

You can control or decline cookies by changing your browser settings. However, this may limit some features of the platform.

7 Data Retention Period

dhk71 retains your information only for as long as it is necessary:

• Account information: For as long as your account is active, and for any period required to meet legal obligations after the account is closed.
• Financial transaction records: A minimum of five years, in accordance with financial law.
• Support conversations: Generally two years, unless there is a possibility of a dispute.
• Technical logs: Generally 90 days to 1 year for security analysis purposes.

Once the designated period has passed, personal information is securely deleted or anonymised.

8 Your Rights

As a user of dhk71, you have the following rights regarding your own information:

8.1 Right to Access

You can request to know what information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Erasure

Beyond legal obligations, you can request that your personal information be deleted. This process can be initiated after your account is closed.

8.4 Right to Data Portability

You can request to receive your information in a structured, commonly used format.

8.5 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be limited.

To exercise any of the above rights, contact our support team via live chat or email. We will aim to respond within 30 business days.

9 Protection of Minors

dhk71's services are for persons aged 21 or over only. We do not knowingly collect any information from minors. Age is verified at the time of registration, and in cases of suspicion, accounts are suspended and additional verification is requested.

If you are aware of a minor using our platform, please notify our support team immediately.

10 Changes to This Policy

We may update this privacy policy from time to time — due to changes in services, legal requirements, or security improvements. For significant changes, we will:

• Update the "Last updated" date at the top of the page.
• Send a notification to your registered email.
• Where necessary, your consent to the new policy will be requested at the time of login.

If you continue to use the service after changes have been made, you will be considered to have agreed to the updated policy.

11 Contact Us

Contact us for any questions, concerns, or requests regarding this privacy policy: